★面談情境：Group Discussion, 5 candidates (Amanda, Benjamin, Coco, Gina, Zoe) with 1 interviewer. ◆Interviewer A: Please list 5 nationalities you don’t like to work with. 請列出 5 種妳不想一起工作的國籍。
◆Zoe: Hi, my name is Zoe. Although I don’t have much experiences to work with people from other places before, but if you ask me, I would say I’m super easy going and I barely have problem to work with anyone. And plus, we’re going to work with an international air carrier hired more than hundred nationalities, how can we survive if we refuse to work with certain people? Does anyone here ever work with? Hi，我是Zoe ！雖然我沒有太多跟外國人工作的經驗，如果要 我說的話，我是那種『大家好』的人，幾乎沒跟誰起過衝突。而且我們未來要工作的公司很國際化，有來自超過 100 個國家的同事，如果我們不願意跟特定的人種一起共事，要怎麼在這樣的公司工作呢？
◆Benjamin: I’m Ben. And don’t take it personal, Zoe. With all the respect, we can’t be friend with everyone and love to work with all of them. We had an intern from India, to be honest, I don’t like to work with him. He is a nice guy, but very picky on little stuff and super stingy.
大家好，我是Ben。Zoe，我沒有針對妳喔，不過坦白說，我們 不太可能跟每個人都成會好朋友而且工作中不大可能起摩擦。我 工作的地方有個印度實習生，我很不喜歡跟他一起工作。他是個 好人，但是對小事很計較，而且超小氣的。
◆Gina: But thinking on the other hand, Ben. If you live and work far away from your family with limited budget, you might do the same. Why don’t we can think of anything we might not use to due to language or culture barrier. For example, I remember I had a misunderstanding with my Korean friend when I was in Seoul for one-year exchanging program. My classmate told me something really funny, and I replied her “Oh, shut up, tell me about it.” She pulled her face down immediately and said “I can’t believe how rude you are! How dare you tell me to shut up?” I spent almost 10 minutes to explain that only means “you gotta be joking me.” Not literally want her to shut her mouth off. But it gave me a really good lesson that sometimes we feel certain nationalities are not easy to get along with, but in fact, we just have different culture. 可是我們換個角度想，如果你在國外工作，沒有家人幫忙又有預 算限制，也許你也會有一樣的反應。大家一起想想我們曾經碰過 什麼文化或語言上不同調的狀況可能會比較實際喔。像我記得我 在首爾當交換學生的時候，也曾經因為語言隔閡和韓國朋友有點 小小的誤會。當時我的同學跟我說了一個笑話，然後我反射性的 回答“Oh, shut up, tell me about it.”沒想到他當場變臉，很生氣的說『你怎麼可以這樣跟我說話？這是非常沒有禮貌的行為！』 我差不多花了 10 分鐘解釋這只是一個習慣用語，表示妳說的話很誇張好笑，不是真的要她閉嘴。不過這給我一個很好的教訓， 有時候我們覺得別人不好相處，其實只是文化跟語言造成的不理解。
◆Coco: That’s very true. Last year I went to United State for work and travel program. My homestay mom pulled me to the side one day and told me “Coco, I need to tell you that you’re a grown-up and need to be responsible to your living environment. Clean up the waste basket in your is a basic, you can’t expect I’ll do it for you.” Some people may think my homestay mom was picky on little stuff, I was blushed when she said that. Especially I understand I represent Taiwanese when I’m aboard, I may give them wrong impression of our nationalities as well. 我同意。去年我去美國打工度假的時候，我的寄宿家庭媽媽就 敲敲跟我說『Coco，我想我必須告訴你，你已經是成年人了， 必須要對自己的生活環境負責。保持房間的整潔是基本要做到的 事，你不能期待我會幫你清垃圾桶。』雖然很多人都覺得寄宿媽 媽太小題大作，但我當時羞得臉都紅了。其實我很清楚，出門在 外，我的所作所為會讓別人對我們的同胞有刻板印象。
◆Amanda: There’s one thing happened before, but I’m not too sure if that’s related with the nationality. My ex-boss is Japanese and he was very focus on the detail. Each run- own of him need to be checked for at least three times to make sure everything is under control. I mean, is good to be careful but I rather check it once carefully instead of being paranoid. 有一件事我不知道這跟國籍有沒有關係。我的前老闆是很重視細 節的日本人。每次他的行程表都要檢查至少三遍以上，確定每個 細節都在掌握之中。謹慎小心是很好啦，但我寧願一次做到位也 不要這樣小題大作。
◆Zoe: Hummm… I think I got it. Looking for the culture we’re not too familiar with, right? Perhaps I will be more careful if I need to co-work with South African. We have an exchange student from Johannesburg, she talks really fast with strong accent, I usually need to ask her to repeat few times to understand what she said. Therefore, if there’s South African colleague in our team, I’ll be more careful to catch the information when we communicate. 喔 我懂了！找到文化習慣不一樣的人對嗎？這麼說來我如果 跟南非人一起工作會比較小心。我們學校有個從約翰尼斯堡來的 交換生，她說話好快而且口音好重，我都要問她好幾遍才能聽懂 她的意思。所以如果以後跟南非同事一起工作的話，在溝通的過 程中我一定會特別注意。
◆Benjamin: To be the accent, our Indian intern has strong accent as well. Frankly, he’s not that nasty at work, just like Amanda’s ex- too focus on the small things. And I’m an efficient worker, it’s easy to cause conflict when we cooperate. Maybe we both need to learn from each other. Anyway, seems like each us mentioned one nationality we may have trouble to work with, right? Indian, Korean, American, Japanese and South African…… 說道口音，我們家的印度同事口音也超重的。不過說真的，他在 工作上其實也沒有那麼討厭啦，其實只是像Amanda 的前老闆一樣太重視小細節。然後我又比較重視工作的效率，共事自然容 易有摩擦。也許我們都得要互相向對方學習一下。好吧~ 看來我們都說了一個國籍，現在有印度、韓國、美國、日本和南非……
◆Coco: Wait a minute, I don’t actually have problems to work with American. In fact, I adore their independency and team-oriented work pattern. But I wonder if there will be some other nationality that we have no idea about their…… 等等，我其實很喜歡跟美國人一起工作，我欣賞獨立卻重視團隊 默契的工作模式。不過我在想，是不是還有其他我們完全不熟悉 的國家……
