【考空姐之前需要知道的事】EllenCC 我的艾倫西希 分享給你

好多的讀者回饋希望可以在面談單字上，得到更多的收穫， 你們的要求，我們聽到了！這期的空姐字彙雲，我們新增了
《Steve 老師文法小提醒》的小單元，針對字彙的常見用法、常見迷思、常見限制做說明，希望大家能每天一點點，強化自己的單字力 ~
撰文者 ‧Steve-前國泰航空 空服員．TESOL 英語教學權威

面試模式-團體英文討論題目Group discussion & performance

成功範例: 你跟什麼樣的同事工作最令你感到惱人? 三人中你會錄取哪一個呢?

4 月份連續 4 家航空公司( 廈門、卡達、春秋、日航) 一家接著一家展開招募， 在這些航空公司工作，常常必須面對跟來自不同背景的同事一起工作，溝通上容易起摩擦。面談中，主考官其實也喜歡就工作溝通這個主題產生相關面向的問題。這一期的空姐面談字彙雲 -《情境練習》，Steve 老師要帶著大家一起用簡單的原則，向在旁邊觀察你的主考官展現正向思考的特質喔 ~

*Steve 老師提醒大家 , 以下範例為著重流暢度的面談口語自然表達 , 不是正式書寫文章的模式喔 !

★面談情境 ：Group Discussion, 3 candidates (Jeromy, Lilian, Veronica) with one
interviewer Melody.

◆Interviewer Melody: Good afternoon, guys. For this stage, I would like you discuss about “what are the most annoying colleagues for you to work with?” We have 10 minutes and I will need each one of you to tell me your ideas.

◆Lilian & Jeromy: Hi, my name is…
嗨 ~ 我的名字是……

◆Jeromy: Oh, you go ahead. Lady first.
噢，你先說。女士優先。

◆Lilian: Thank you, Sir. It’s really kind of you. I’m Lilian and I would like to share my opinion of the most annoying colleagues at work. I don’t know how you feel about this, but I definitely don’t like to work with someone who’s lazy. One of my colleagues at the restaurant was such a pain and so lazy. She usually too involved in⁷ the conversation with customers at the table side, and I had to cover her butt when we’re in the same shift.
謝謝，你人真好。我是 Lilian，我想跟大家分享一下我對於討厭的同事的看法。我不知道你們怎麼想，但我真心討厭跟懶惰的人一起工作。我在餐廳的其中一個同事是個超討人厭的懶惰蟲。每次他都要花很久的時間站在桌邊跟顧客聊天，跟他一起上班的時候都要一直幫他收尾。

◆Veronica: Wow, did anyone of you speak to her?
你們有人跟他說過這件事嗎？

◆Lilian: No. Why should we?
沒有啊。為什麼要說？

◆Veronica: She might not realize the way about her maintaining the relationship with customer to be affecting the team and the efficiency. And sometimes, “work slowly” means the person is not too familiar with the S.O.P. and that’s adjustable.
也許他沒有意識到自己跟顧客互動的行為已經造成同事的困擾了。有時候動作比較慢也許是因為對工作流程的不熟悉造成的，那是可以調整改善的。

◆Lilian: But she has been with us more than one month already. How come she couldn’t see that’s already been a problem?
可是他已經來一個多月了，怎麼可能不知道那是問題？

◆Veronica: Well, I’m not here to challenge you. I’m just saying that issue could be solved as long as we open the conversation.
呃 … 我沒有挑戰你的意思。只是想說如果能夠開門見山的溝通，問題也許能夠得到解決。

圖片取自網路

◆Lilian: Anyway, what kind of colleague you don’t want to work with, Veronica?
說說你吧，Veronica。你不喜歡跟誰一起工作？

◆Veronica: By saying that, I will be careful if we have a babbler in our team. One of my colleagues was sacked out of⁵ the company last week. She was very fond of spreading false rumors on Facebook and Dcard about company policy and colleagues. It was pretty hurt that she posted my photo on Facebook and said I’m a slut, especially I barely had a chance to interact with her. My other colleagues and me try to speak to her about this inappropriate behavior, but she wouldn’t stop. She insisted that she unclose⁴ the truth. We had no choice but to report this to the HR department.
說到這個，如果團隊裡有喜歡搬弄是非的人，那我會特別小心。上周我有個同事被公司開除。他平常就是喜歡在臉書和 Dcard 散布關於公司政策和同事間謠言的人。坦白說，看到他在臉書上放了我的照片還說我是個蕩婦的時候，還蠻受傷的。特別是我跟他平常幾乎沒有互動。我和其他的同事有試圖跟他溝通，請他停止這樣的行為，但他依然故我。還堅持他只是揭發事實。我們實在別無選擇，只好向公司的人資部門舉報他的行為。

◆Lilian: Gosh. What a terrible scandal^2. You must be too kind to only report her to the HR. I would probably call the police.
要命了，這真的很難堪欸！你只有向人資舉報他人也未免太好了！我應該會直接報警處理。

圖片取自網路

◆Jeromy: I really admire the way you handled this issue, Veronica. It’s absolutely not easy to have this kind of colleague in the company. Having a babbler in the team is a nightmare and having someone who is against self-discipline is also a grind. My colleague was caught intoxicated³ on shift a few weeks ago. She was acting abnormally at the counter and I could even smell alcohol from her breath. She told the duty manager that she was using mouthwash and that’s why she had fruity breath, but they found an empty whisky bottle in her bag. Unfortunately, that was not her first time to be unprofessional by working while sozzled. The manager didn’t buy her inconceivable¹ excuse. She was immediately suspended⁶ for her duty.
我很欣賞你處理這件事的方式，Veronica。公司有這樣的同事肯定不容易。和造謠生事的同事工作是場惡夢，但跟不自律的同事一起工作也很令人頭痛。我的同事幾周前喝醉上工被抓到。他在櫃檯的表現真的很詭異，而且我還聞到他呼吸有酒味。雖然他告訴值班經理他是因為用了漱口水，所以呼吸才會有水果味，不過他們在他的包包裡找到空的威士忌酒瓶。這已經不是他第一次被抓到工作時喝酒了。經理對他毫無可信度的解釋理由完全不買帳，他立刻就被停職了。

◆Veronica: Considering our work environment in the future, working with an intoxicated³ colleague sounds very insecure. I think I’m with you.
考慮到我們未來的工作環境，跟酒醉的同事一起工作真令人感到不安心。這一點我同意你的看法。

◆Jeromy: It’s a shame to raise this up, but……
這樣說真的很令人傷心，不過……

• To be continued……

這 3 個準空服員中，如果你要選一個人在這關被淘汰，你會選誰啊？我認為 Jeromy 跟 Veronica  兩個人把我們在面談當中的「不批評原則」掌握的很好。空服員的工作免不了與人互動，在面談的各個環節中，我們會盡可能避免使用負面攻擊性字眼來回答主考官的問題。You say who you are. 一個人如果說話充滿著負面能量，又怎麼能在工作中展現正面思考呢？