Interviewer A: What will you do if a customer touches your butt during the service? 如果有乘客在服務中摸你屁股你會如何處理？
Gloria: I’m a frequent flyer, but I barely see the customer do this kind of thing in the flight. But I that really happen, I think I tell the customer “Sir, you misplace your hand tho.” I don’t wanna embarrass the customer, especially I understand in our company, we put customers in the first place. 我常常搭飛機，但從來沒看過有乘客在飛機上做這樣的事欸。不過我想如果我真的遇到了，我會告訴那個乘客「先生，你的手是不是放錯地方了？」我知道公司很重視乘客，所以不想讓乘客當場沒面子。
Interviewer B: Do you agree with what she said? 你同意她的作法嗎？
Jessica: I don’t want to embarrass the customer, either. Instead of telling him that, I’ll just ignore and run a way. 我也不想讓乘客沒面子，但我會選擇保持沉默不理他，然後趕快離開。
Interviewer A: Alright then. Next one, please. 下一位呢？
Nina: I understand it is very important to look after customers’ feeling. But when it comes to harassment, appeasement will not be my option, especially our industry is full of energetic and well-groomed young ladies. I every read a survey report form Hong Kong Flight Attendants Alliance in 2014, 27% of flight attendants had experienced sexual harassment while on duty. That shouldn’t be ignored, for sure I will tell the customer to stop on the spot and I believe my company will be on my side in this case. 我承認關照顧客感受很重要，但我們的產業多數是充滿朝氣的 女性同仁。我曾經讀過 2014 年香港空服員聯盟的調查報告，有27% 的空服組員在工作中曾經受到性騷擾。我們不該繼續放任這樣的事發生，所以我會在當下要求乘客停止騷擾行為，我也相信公司保護我。
Interviewer B: Of course, this shouldn’t happen. How about you, Miss number 4? How will you handle this situation? 我們當然不樂見這樣的事發生。4 號同學那你呢？你會怎麼處理？
Elodia: I agree with what Nina said, we should not keep quiet and run away. 3 months ago, I attended an IT exhibition called COMPUTEX TAIPEI as a show girl. When I presented the latest product on the stage, I notice one guy was trying to film up my skirt. I told the other staffs right away then went to that guy with security and asked him to delete those photos. He might be our potential customer, but I’m also required to protect my professional image. 我贊成 Nina 的做法，面對騷擾不該保持沉默。3 個月前我在台北國際電腦展擔任展場模特兒，當時我發現有個男生在我展示商品的時候試圖偷拍我的走光照，我當時馬上就告訴其他的工作人員，然後跟警衛一起去請他把照片刪掉。雖然他有可能是我們的顧客，但是這份工作同時也要求我要保持自己的專業形象。
Interviewer A: Very impressive, how did he react? 你處理的不錯嘛，那騷擾你的人怎麼反應？
Elodia: He claimed that he didn’t take any of my photo, but the security insisted he needs to check his phone and camera. If not, we’re going to call the police and hand theCCTV record. In the end, he took his camera and deleted all photos in front of us and apologized. 一開始當然是否認，但警衛堅持要檢查他的手機和相機，不然就要報警調監視器。最後他道歉，然後在我們面前把相機裡的照片都刪掉。
Interviewer A: What will you do if you were her, lady in one-piece? 穿連身洋裝的同學，如果妳是她你會怎麼做？
Zoe: I’m impressed by how she could handle this situation. However, I will use a different way to protect myself. When I used to fly with low cost carrier, our uniform was mini skirt. This kind of “physical contact and inappropriate advances” was a serious fact we must prepare to handle with smart and efficient manners. I remember one of my senior colleague brought out this issue in briefing, and told us…… 我覺得她處理的方式好棒喔。不過我想我會用不同的方式來保護我自己。以前我在廉價航空工作的時候，制服是迷你裙。這類「不合宜的肢體接觸」行為是我們常常都需要處理的問題。我記得有一次我的資深同事在簡報室把這個問題提出來討論，當時她……
